As a family-owned and operated grocery store in the Greater Pittsburgh region, Kroger has experienced some ups and downs during the last several years.
We were able to have some success in growing our store and selling more products, and we have a strong plan for the future, CEO Brian Gorman said.
But for now, the company is taking a look at what’s going on with its customer service, said company spokesperson Laura Pizano.
Kroger’s recent feedback survey was conducted by its customer-service team.
The company will send the results to a data scientist to determine the best way to move forward.
Krogers website states that Kroger is focused on delivering quality products and services to its customers.
Krover customers can submit their thoughts about their experiences through its Kroger Customer Experience Survey.
The survey also provides insight into how well the company operates and how it can improve, Pizana said.
Krogger is looking for feedback on the survey and will share it with Gorman in coming days, Piza said.
A few months ago, Krogers management started the feedback survey to gauge how it might do better in the coming years, Pizzo said.
While Kroger hasn’t yet answered the survey, the feedback from customers and employees is helping Kroger get back on track, Piazza said.
The Kroger store is undergoing major renovations and remodeling, PIZA said.
For the last three years, Kroer has been making major changes to its downtown store.
The renovation has included the removal of the large windows in the front of the store, which are used for employees to see the interior, Pizza said.
It also includes adding new landscaping, painting, and new lighting.
Kroenzer is also making changes to the store’s signage, Piaz said.
Those changes are expected to be completed by the end of 2019.
The store will remain open for business through Dec. 15, Pita said.
More than half of Krogers shoppers use its loyalty program, which allows customers to buy items for a discount if they spend more than $100 at Kroger stores.
The program allows Kroger customers to earn points for spending at the store or use it to buy groceries at other Kroger locations.
Kroer says it will begin selling the program in some stores next year.
Krozer’s loyalty program has also made it easy for customers to get discounts on their purchases at Kroengers, Pida said.
Some stores have also started offering other loyalty programs, including Kroger Points, Pica said.
With so many retailers expanding their loyalty programs in recent years, the question is: Is it a good thing or a bad thing for consumers?
Kroger does not disclose the number of points earned from its loyalty programs.
However, Pima said customers have been able to earn between $50 and $100 from a Kroger loyalty program.
In the past year, Kroener has added more than 50 loyalty programs that give consumers discounts on grocery purchases and other discounts.
It has also created new programs that offer perks to its loyal customers, such as discounts on select foods and a discount on Kroger gift cards, Pito said.