Popeyes has revealed its customers’ frustrations over its treatment of workers, with a survey revealing only “a single” shopper said they had been dissatisfied with how they were treated.
In the survey, which took place on January 10, Popeyes customers said they were satisfied with how the food business treats its staff, but not “on a scale of one to ten” that it should be.
“The majority of our customers are satisfied with their food service experience,” a Popeyes spokesperson told The Sunday Times.
“Our focus remains on improving our quality and our overall customer experience.”
A spokesperson for McDonald’s also told The Times the chain had “no comment” on the survey.
“We value our customer and work closely with them every day to provide quality service and products that meet their needs,” the spokesperson said.
“We continue to work closely to improve our customer experience and are confident that we will continue to be a great partner for our customers.”
The survey also revealed that the company was the only chain that was satisfied with the quality of the food it served, with 79 per cent of its customer surveyed saying they “exceeded expectations”.
Popeyes also confirmed that it had launched an online loyalty scheme, in which customers can earn points by sharing a video with friends or family members.
“Popeyes customers are able to earn points for sharing videos with friends and family members and we will be offering this as a new feature for our website and app soon,” a spokesperson said in a statement.
“With the introduction of our loyalty program, customers will have access to an array of rewards, including a voucher to purchase any item in the Popeyes menu that they choose from our extensive selection of high-quality items, including sandwiches, salads, wraps, sauces and more.”
Customers will also be able to redeem points through our loyalty cards for other products and services we offer.
“The data shows that the average Popeyes customer spent just over £2.33 per meal.
However, a further 38 per cent said they did not eat at all, with the average amount spent per person sitting at £8.57.
The spokesperson said the company had been working with its suppliers and suppliers of food and drink to create a better service.”
While we continue to do all we can to ensure the safety and well being of our employees, we recognise that we do not always have the ability to ensure that our food is safe and nutritious.”